Can You Rely on Hosted Telephony?

Everyone is talking about cloud based hosted telephony but is it something you can truly rely on for your business? It is predicted that expenditure for cloud services will reach $155 billion this year and will then exceed $210 billion by 2016 so it is clear that expectations for growth are enormous.  That said, there seems to be some hesitancy amongst companies, even those who have embraced other modern technologies when it comes to cloud services.  Questioning hosted telephony is completely normal because, well, how can you trust something you cannot see?  It is also understandable because your business would be on its knees if its communications were to fail so can you really rely on it?  Top 5 Advantages of Hosted telephony •           No line rental charges, low initial set up costs & low monthly licence fees •           Easily upscaled or downscaled to sui ...

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No Heartbleed at ITbuilder

Panic raged amongst the online community last week when it was announced that the Heartbleed bug, an internet security vulnerability had put users passwords at risk across a number of popular websites. Urgent messages flooded forums and social sites, in some case unnecessarily panicking users to change all their passwords to avoid potentially getting hacked. Sites that were potentially affected included Gmail, Netflix and Dropbox and there was much confusion about what users needed to do. What is Heartbleed? Heartbleed (technically known as CVE-2014-0160) is a term coined to describe a security vulnerability in OpenSSL software. This could leave passwords, usernames and scarily credit card details at risk of being intercepted by hackers. If a hacker were able to steal the digital keys which are used to encrypt your confidential data then they could easily access your private accounts and company documents leaving you open to a host of negative possibilities. Firstly and most importantly, ITbuider wi ...

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Windows + Mac in Remote Desktop Thriller!

Out now in theatres near you... just kidding but did you know that you can use a free app called Microsoft Remote Desktop to connect a remote PC to your work resources from almost anywhere even using a Mac? The team at ITbuilder has been playing with this new app and we just think it is too cool not to share! This exciting app means that you don’t need to copy your files to your home PC, carry a USB or even transfer files via a laptop. Remote Desktop Connection Client for Mac 2.1.1 allows you to connect from your Macintosh computer to a Windows-based computer for free. The great thing about this is that you can then work with your Windows based computer files and applications without having to make any major changes! The cool thing about this app is that it connects your two computers over a network or Internet connection and you will see your work pc as though you were sitting right in front of it. This makes it super easy for you to launch straight into your work without having to mess about locatin ...

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Office for iPad Unleashes Your Mobile Possibilities

The team at ITbuilder are pretty excited about the latest move by Microsoft who have introduced Office for iPad unleashing a whole world of possibilities for iPad users. Up until now those using Office for business, which let’s face it is most of us, have had to carry a laptop around in addition to our iPad for accessing and working on Office documents such as Word, PowerPoint and Excel. Worse still we have been limited to working from a home desktop in order to share files with others on our network. Now with an Office 365 subscription users can create, edit, format and share documents from pretty much any PC, Tablet, Mac, Phone and of course iPad! Whilst some may be reluctant to view their iPad as a working tool as opposed to a plaything think of it this way – if you have to work away from the office wouldn’t it be nicer to do it in a cafe or perhaps even on the beach without taking your laptop? More and more businesses are recognising the value in mobile technology and equipping staff ...

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Answering The Call of Integrated Cloud Telephony for your Business

  ITbuilder speaks to a lot of businesses about their telephony needs and many are concerned about costs spiralling out of control, staff mobile phones, missing business calls, compliance issues and much more. The aim is to give your staff the freedom to excel in their role whilst also maintaining control over your finances and of course your key focus – client calls.  ITbuilder introduces Horizon – the complete communications service for your business. Horizon is “in the cloud” telephony that puts business owners in the driving seat by providing extensive features which are all controlled and operated via a simple web interface. How Does It Work? All your devices both mobile and desktop are connected via IP Telephony so users only need dial one number! This means that even if you have regional offices you can use one unique number for your business. It also means that you will not suffer the usual telephony interruptions caused by storms and strikes at your telephon ...

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ITbuilder Answers Your Questions About Office 365

Cloud Based Productivity Services By Microsoft Office 2013 offers the opportunity to try out the cloud-based productivity service Office 365 which ITbuilder thinks is ideal for small to medium sized businesses. There are many great reasons for you to consider using Office 365 and here our team answers your most commonly asked questions: Q. What is cloud based productivity? A cloud based productivity plan can incorporate a number of different solutions, however, put simply, they enable users to work remotely, collaborate from different locations and using different devices. For example, an International company using cloud based solutions can have employees in different countries or perhaps even on the move, using mobile, tablet, desktop and all collaborating together. The traditional idea of a team needing to be in the same office using the same products and a server is now obsolete with cloud productivity. Q. What is Office 365 Office 365 is a cloud-based suite from Microsoft which is offered as ...

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5 Reasons to switch to dual monitors

Walk into any modern office today and you will see that many employees have dual monitors on their desks. Windows XP, Vista, Windows 7, Windows 8, and Mac OS X have factored in support for dual monitor technology so the process is actually very simple. At ITbuilder we have noticed a dramatic rise in requests for dual monitor technology but also that some of you are worried it will be an expensive and in depth process, yet it is neither! What is dual monitor technology? Well, it’s simple. You have two monitors connected via dual outputs on your computer providing double the screen real-estate and enabling you to compare documents, drag/drop, copy/paste and generally speed up your workflow. If you haven’t yet made the switch to a dual monitor office environment then you might want to consider the following reasons to make the change. 5 Reasons To Switch To Dual Monitors You can increase workforce productivity by 20 to 50 percent! Yes really! This is because dual monitors negat ...

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Introducing Two New Team Members At ITbuilder.

ITbuilder has gone from strength to strength in the past years due to its competitive pricing and simple flexible IT solutions. Our client portfolio has rapidly grown in line with our great reputation and as such so has our expert team. At the beginning of 2014 we added two new team members to ITbuilder and we can't resist showing them off. So take a moment and get to know Laura and William. Laura Scott -Technical Assistant Laura joined ITbuilder in 2014 as an IT Support Representative following her A-Level studies in Information Technology and yearlong IT apprenticeship. Laura is a great communicator and skilled at handling and troubleshooting technical queries for the company’s large client portfolio. Her role is to ensure the smooth running of company and client systems and to keep the “all boy” ITbuilder team in line and working to the best of their abilities. Laura is organised, knowledgeable, positive and proactive – the perfect combination for a Technical Ass ...

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Windows XP Support To End

Can you believe Windows XP has been with us for 12 years?  The team at ITbuilder agrees that it seems like only yesterday but in fact after 12 years Microsoft will be ending their support of Windows XP. Windows XP is a Microsoft operating system used mainly on personal home computers and laptops and it has become one of the most widely-used operating systems. We know that many of you are still using XP so ITbuilder has detailed below some points you may wish to consider. When Does It End? Support for Windows XP will end on April 8, 2014. So Telephone Support Finishes? Actually we are not referring to just telephone support but in fact all the associated security updates for the Windows XP operating system. After April 8th these will all be stopped automatically. So What Should You Do? Don’t panic it will all be ok!  ITbuilder recommends that its customers migrate over to a modern operating system such as Windows 7 or Windows 8.1. Ok, we know some of you are not 8.1 fans due to the bran ...

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Forward-thinking firm of accountants takes to the clouds

Accountancy firms have a reputation for being traditional, conservative and not often at the bleeding-edge of technology. Not so Accounting Direct Plus (ADP) in Palmers Green, North London. Head of Business Advisory at ADP, Tugrul Yigitoglu, has a passion for technology that is equal to his keen eye on, not only his, but also his customer’s financial bottom line. Always open to new ways to bring efficiencies and improve his staff’s productivity, Tugrul, contracted ITbuilder to deploy a new hosted desktop and telephone solution into his business. The Brief The company needed to refresh its servers in 2013 due to the imminent expiration of server hardware warranty and to ensure continuous operation of its systems. ITbuilder had migrated the business’ mail system into the cloud the previous year and the management were keen to explore how other aspects of their IT could be delivered in the same way. The business was also expanding quickly into South London and was soon to be opening an office in Central Lond ...

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