FAQs – IT Support for Care Services
What do IT support for care services include?
Our care services IT solutions provide comprehensive management of your IT systems, including helpdesk support, software updates, patch management, secure backups, cybersecurity, and asset management. Unlike reactive break‑fix services, our proactive approach prevents downtime, keeps your care homes IT systems secure, and ensures smooth daily operations.
How much does IT support for care homes cost in the UK?
ITbuilder offers flexible, fixed‑monthly IT support care homes packages tailored to the size of your care home and the services you need. Pricing is predictable, helping your care home plan its IT budget efficiently while avoiding costly downtime or emergency fixes.
What does ITbuilder do to make sure our clients’ personal data stays secure?
Data security is a priority for care homes. Our care homes IT support includes secure backups, network monitoring, antivirus solutions, and compliance-focused IT processes. This ensures sensitive client data is protected, regulatory requirements are met, and your care home operations run smoothly without IT interruptions.
When can we get help from ITbuilder, and do they offer remote and onsite support?
ITbuilder is here to help when you need it. We offer remote support during extended business hours and can visit onsite if needed. Our team responds quickly to any IT issues, so your staff can focus on caring for residents instead of dealing with technology problems.
Why should care homes choose managed IT support over in-house IT or reactive “break/fix” solutions?
Our managed IT support for care homes is proactive, preventing problems before they disrupt your business. Compared to reactive solutions, it ensures continuous monitoring, faster problem resolution, enhanced security, and predictable costs - giving your staff more time to focus on care services instead of IT headaches.
What will IT support for care homes cost for a business of our size (e.g., 5–50 staff)?
Costs depend on the size of your care home, number of devices, and required services. ITbuilder provides tailored care homes IT support packages with predictable monthly fees, giving you enterprise-level IT support without the expense of full-time in-house staff.
Can IT solutions for Care Services be tailored to our specific needs, such as compliance, shift work, or multiple sites?
Absolutely. ITbuilder’s IT support care homes packages are fully customisable. We work with each care home to create bespoke IT solutions that meet your compliance requirements, multi-site operations, and shift schedules - ensuring your IT supports your unique operational needs.
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