Industry: Accountancy & Professional Services
Locations: UK (3 offices), Cyprus, Turkey
Services Delivered: Managed IT Support | Cloud Migration | Strategic IT Partnership
Breaking Free from Legacy IT Bottlenecks
For Accounting Direct Plus (ADP), a forward-thinking accountancy and professional services firm with offices in the UK, Cyprus, and Turkey, legacy IT systems were more of a roadblock than an enabler. Frequent downtime, sluggish connectivity, and siloed workflows created daily frustration for staff and introduced real risk to client service delivery.
“We were going digital and needed a cloud-based IT provider. Other providers tried to sell us solutions, but none really listened.”
- Enver Kannur FCCA, Managing Director
As the business moved into a new digital-first era, ADP needed an IT partner who could deliver reliability, scalability, and genuine peace of mind.
Choosing the Right IT Partner
After meeting with several providers, five in total, ADP found something different in ITbuilder.
Personal connection and trust: “That’s when we met James, and we liked what we saw. There was great rapport, and he gave us the confidence and assurance we needed.”
Thorough due diligence: “We looked at five providers, it was a big decision. This was about the future of the firm… After comparing service, promises, and talking to other users, we chose James and ITbuilder.”
The decision was about more than IT, it was about finding a partner who understood that every minute counts in accountancy.
Listening First, Solving Next
Where other MSPs led with generic offerings, ITbuilder led with empathy and listening.
“The biggest difference with James was that he actually listened. Most providers tell you what they can do. He asked what we needed, and came back with a solution that fit us perfectly.”
That focus on personalisation became the foundation of a long-term partnership.
Seamless Expansion and Reliability
As ADP expanded across three UK offices and into Cyprus and Turkey, ITbuilder’s role scaled alongside them:
Zero downtime during cloud migration and international growth.
Consistent service quality: “Even though they’ve grown, the service hasn’t suffered.”
Business alignment: Accountants don’t sell products, we sell time and knowledge. Downtime costs us money. And ITbuilder get that.”
During COVID, ITbuilder proved indispensable:
“During COVID… we were working from home, clients were struggling… ITbuilder kept us going. They were right there with us. I’ve never worked so hard, and they never let us down.”
Always-On Assurance
Today, ITbuilder ensures ADP’s productivity wherever they are:
<1-hour support resolution times
“Cloud-first systems for Xero, Iris, and BrightPay kept running seamlessly”
On-the-road reliability: “I log in wherever I am and it works. That’s the assurance we have, it just works.”
“If there’s an issue, we just call ITbuilder, they sort it. My team loves it because everything’s handled in the background. We don’t have to think about IT. It just works. And that’s the partnership.”
The Results
100% uptime during critical COVID remote working period
Triple office expansion across the UK, Cyprus, and Turkey with no IT disruption
<1-hour issue resolution, protecting productivity and billable time
“Staff satisfaction boost, with IT no longer a source of stress”
A Partner for the Future
ADP continues to recommend ITbuilder to others:
“If you’re looking for a partner, go to ITbuilder. If you just want a provider, you’re on your own. It has to be a partnership, or one side suffers. That’s why I keep sending people their way.”
And as the accountancy industry embraces AI, Enver sees ITbuilder as a key enabler:
“AI is transforming accountancy. That’s where ITbuilder comes in. They’ll help us adopt new tools and support our clients into the future.”
Conclusion
From legacy bottlenecks to global growth, Accounting Direct Plus has found in ITbuilder not just a supplier, but a trusted partner that listens, scales, and delivers.
👉 Ready to take the stress out of IT and focus on growing your business? Book your free IT review
Results That Speak to Business Growth and Confidence
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Outcome
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Impact
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100% uptime during COVID
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Zero lost billable hours during critical remote-working period
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Triple office expansion
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No IT disruption during growth into Cyprus and Turkey
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<1-hour support response
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Rapid resolution, minimal work stoppages
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Significant time saved per employee
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Efficiency gains by eliminating recurring IT interruptions
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Clear boost in staff satisfaction
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“IT support just works,” reducing stress and improving morale
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