Who are ITbuilder?

Get to know the people behind ITbuilder - our story, our journey, and what drives us to do what we do.

For People in Business

ITbuilder is a local Managed IT Services Provider, founded in 2001 by Managing Director James Naylor and proudly based in Hertfordshire. What started as a small team with a big passion for technology has grown into a family of over 20 dedicated professionals - all driven by a shared commitment to helping businesses succeed. Our reputation for technical expertise, reliable managed IT support, and exceptional customer service continues to fuel that growth. We’re also proud supporters of apprenticeships, partnering with local organisations to develop and mentor young talent within our community.

Our mission is simple - to help businesses achieve their goals through innovative technology solutions and genuine care. From IT support for small companies just getting started, to IT support for SMEs managing growth and expansion, our solutions make technology simple, secure, and reliable.

As one of the trusted IT companies near me, ITbuilder exists to make IT easy, effective, and human. We’ve built lasting partnerships through honesty, technical expertise, and a personal approach to every challenge.

Partnering with ITbuilder means you’ll always have the trusted IT support near me you need - whether you need IT support for small companies, or scalable IT support for SMEs, ITbuilder delivers reliable, proactive, and local solutions to keep your business running smoothly. With offices serving London, Hertfordshire, and the surrounding areas, we’re the trusted local partner you can count on for managed IT support that keeps your business secure, efficient, and future-ready.

Our clients are our priority. Our promise to you:

We are responsive

We are client-focused

You can rely on us to get the job done

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Meet the team

James Naylor

Our company founder and hands-on manager is still just as at home with the technical side as the commercial. James plays lots of sport to counter-balance his enormous appetite and love of fine food.

Henry Lawrence

Henry Lawrence is our Managing Director. With a career spanning cybersecurity, operational resilience, and technology strategy, he has previously held roles at Capgemini Invent, and Wavestone, delivering complex security programmes across government, financial services, and energy sectors. He holds a CISM from ISACA and an MSc in Crisis and Security Management from Leiden University. A passionate rugby fan, Henry brings the same team-first mentality to everything he does professionally.

Graeme Montgomery

An ex-technician that made a move across to account management and now leads our commercial department. Graeme is an ex-pro footballer and now a proud, but rather tired, father of two young children.

Rob Funnell

Rob is a fully-qualified accountant with an iron grip on the company finances. He loves to play tennis and football, but being a numbers man is also committee member of the clubs he represents. He also supports the red half of North London but we don't hold that against him.

Joe Burton

Joe Burton is an Account Manager at ITbuilder, helping businesses make technology simple, secure, and strategic. With a background spanning service delivery, channel sales, and business development across companies including Node4 and Secura Cloud, Joe brings a practical, people-first approach to IT. He holds a Microsoft Azure Fundamentals certification and is passionate about cybersecurity and helping SMEs build solid foundations before chasing the latest tech trends. When he's not talking IT strategy, Joe can be found on stage as the frontman of a thrash metal band — proof that he's equally comfortable turning up the volume in and out of the office.

Enzo Faranda

A senior technician with his own home data-centre, Enzo is one of our consultants. When he isn't advising customers on the right technology for their business, he is busy building and implementing technology solutions for them. Despite a very Italian name and heritage, he is as British as they come, and not even that fond of pasta!

Kristal Whitehead

Kristal Whitehead is an experienced HR and Operations professional with over 20 years across recruitment, financial services, and engineering sectors. Currently Head of HR and Office at Rice Search Partners, she has built a reputation for delivering high-quality work in fast-paced environments. Educated at the British Columbia Institute of Technology, Kristal brings a calm, organised hand to everything she turns to — including keeping up with her two sons away from the office.

Luke Mcirvine

Following a career in computer and server hardware sales, Luke made the move across to managed services in order to exploit the huge potential of cloud technology. Luke enjoys going the extra mile to make sure customers get exactly what they need. A keen gym boy, with the guns to match, he does boxing three times a week to stay sharp.

Paul Bray

A trained chef who worked with Jamie Oliver and John Torode's restaurants in the past, Paul retrained in IT over a decade ago. He still keeps his hand in at home as well as being our resident 'pitmaster' when the office barebcue is lit. Paul now mostly spends his time visiting our key accounts to maintain their systems then racing back home to get his four, yes four, boys off to football, which he also coaches.