Discover how WTT Consulting improved file access by 40%, cut IT issues by 75%, and built a cyber roadmap with our managed IT services for accountants.
Industry: Tax Advisory & Accountancy
Location: London, UK
Services Delivered: Managed IT Support | Cybersecurity | Microsoft 365 | Azure | Compliance
The Challenge: A Growing Firm Trapped by Outdated IT
WTT is a London-based tax advisory and accountancy firm that provides expert guidance on contractor arrangements, employment status, and HMRC investigations. Their work sits at the intersection of legal, financial, and regulatory frameworks, demanding robust, reliable, and compliant IT infrastructure.
WTT’s previous IT setup was not aligned to the demands of a modern accountancy practice. Their pain points included:
Slow access to critical client files, especially for remote users
Lack of proactive cybersecurity planning, leaving them vulnerable to threats
No strategic roadmap for achieving compliance goals like ISO 27001
An absence of a trusted IT partner to provide ongoing support and guidance
Our client says:
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"They get to know your software, your company, your people – and they just help...” |
“Download the full WTT Case Study (PDF)”
The ITbuilder Solution
To meet WTT’s needs, ITbuilder implemented a tailored managed IT service designed specifically for accountancy firms. Key elements included:
- ✅ Microsoft 365 and Azure performance optimisation
- ✅ Compliance-focused IT roadmap with support toward Cyber Essentials and ISO 27001
The Results: A Confident, Collaborative Future
WTT now benefits from a modern IT setup that empowers their team to work smarter and with less stress. The strategic partnership with ITbuilder has:
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⚡ Improved access to client files, faster, more reliable, and better supported
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✅ Freed the team from reactive IT firefighting, giving them time and headspace back
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🔐 Built cyber confidence, with a roadmap toward ISO 27001 and full visibility of risks
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🧭 Established a proactive IT roadmap, guided by trusted advisors who act before issues arise
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🤝 Created continuity and trust, with a named account lead and consistent communication
“It’s a relationship built on trust, empathy, and delivery. I’d recommend ITbuilder in a heartbeat.”
-Sue Woods, Office Manager and Head of HR, WTT Consulting
Read more about our Accountancy services
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James Naylor
James Naylor is ITbuilder's Managing Director and Founder. He has worked in technology since the early nineties and, after a decade in the corporate world, went into business himself.
James has lead ITbuilder for over two decades, building the business into the force that it is today, but is still a technician at heart and still very hands on with tech.
Despite growing up in Hertfordshire, James lives in the Netherlands for five years as well as London, before returning and setting up the base in Hertford, where he lives today.
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