We look forward to hear from you

Whether you are an existing customer or we’ve not yet connected, please pick up the phone, send us an email or set up a meeting. 

We're always happy to get the coffee on and chat about your IT managed service requirements.

Find out more
itbuilder

About Getting in Touch with ITbuilder

At ITbuilder, we pride ourselves on being more than just another IT support company. Our Hertfordshire-based team provides a full range of managed IT services, including cloud solutions, cyber security, IT support desk, and  co-managed IT services. Whether you are a business looking for ongoing IT management or simply need advice on a specific project, our experts are here to help.

Different Ways to Get in Touch

Phone

ideal for urgent issues where you need immediate assistance from our service team.

Email or Web Form

perfect for structured requests or when you want a written reference of your support query.

WhatsApp Messaging

quick, convenient, and great for sharing screenshots or photos to understand the request quicker.


Face-to-face

whether at our office or at your workplace, we’re always happy to sit down and discuss IT strategy over a coffee.


What to Expect After You Reach Out

We know that speed matters in IT support. That’s why we have clear processes in place to make sure every request is handled promptly. Once we receive your enquiry:

You’ll receive an acknowledgement with a unique ticket reference number.

A consultant or engineer will review your request and respond within the same working day.

For complex matters, we’ll schedule a call or meeting to make sure your needs are fully understood.

You’ll always have visibility of progress, so you know exactly where things stand.

A Local Team with a Personal Touch

Unlike large national providers, ITbuilder offers a local, personalised approach. Our office in Hertford makes us easily accessible, and many clients value the ability to meet our team in person. We combine this personal service with enterprise-level expertise, so you get the best of both worlds: local support backed by a broad technical skillset.


Chat Now

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Connect with us using WhatsApp to open a support ticket or simply make a general enquiry.

Click the WhatsApp icon below to be directed to a list of options for contacting us on our very own WhatsApp channel. The channel is a live chat feed to our team and is staffed from 8am-7pm Monday to Friday. It can also be used to issue requests out of hours and will be responded to on a best-effort basis.

Visit Us In Person

Our head office is located at Great Northern Works in Hertford. Clients often drop by for strategy meetings, training, or just a coffee and a chat with our team. If you’re planning to visit, please let us know in advance so we can arrange parking and make sure the right specialists are available to meet you.

ITbuilder Ltd. Great Northern Works, Unit 2A Hartham Lane, Hertford, SG14 1QW

The office premises are open Monday to Friday from 8am until 7pm. Please call in advance if you require a parking space.