Case Study: How DSCO Accountants Transformed Their IT with ITbuilder

Industry: Accountancy & Professional Services 
When DSCO Accountants faced growing pains caused by an outdated IT platform and frequent downtime, they knew they needed more than a quick fix - they needed a trusted IT partner.

Working with ITbuilder, DSCO underwent a strategic technology transformation that didn’t just stabilise their systems but helped the firm grow, improve productivity, and serve their clients more effectively than ever before.

DSCO Accountants is a professional accounting firm supporting around 30 clients. Over time, the business became increasingly reliant on an ageing on-premise server and legacy systems. As the firm expanded and prepared to move offices, the limitations of the existing IT setup became impossible to ignore.

Old hardware, frequent downtime, and lost data were not only costing time and resources - they were hitting the bottom line. Every hour of IT downtime translated directly into lost revenue, and the firm had to find a solution that would support growth, improve reliability, and enable flexible working.

“We were going digital and needed a cloud-based IT provider. Other providers tried to sell us solutions, but none really listened.” 

- David Suckling  DSCO, Managing Director 

The Challenge

DSCO’s key IT challenges included:

▪️Outdated infrastructure causing frequent failures and operational disruption

▪️Over-dependence on a physical server, with downtime directly impacting billable hours

▪️Limited remote capability, restricting client service and recruitment flexibility

▪️No strategic IT roadmap, making future planning difficult

David Suckling, Managing Director, recalls how the limitations affected the team:

“The IT risk was that we had become so dependent on our server… for every hour that we were down, we would be losing thousands. It was happening relatively frequently with old hardware, old software and lost data.” 

These challenges made it clear that DSCO needed more than reactive support -  they needed an IT partner who could advise on what was possible and then deliver a reliable, cost-effective plan.

Choosing the Right IT Partner

DSCO evaluated several firms, but it ultimately came down to ITbuilder and one other. What set ITbuilder apart was not just technical expertise, but the collaborative approach and commitment to understanding DSCO’s business and client workflows.

“It's not just the IT… good systems are only good if they’re brought to life, and the people bring it to life”, says David

“The collaborative way that ITbuilder talked through our problems made us reflect on what we do, and how we provide our clients with clear, reliable data.”

This client-centred, consultative onboarding set the tone for a long-term partnership focused on outcomes, not just tickets closed.

Solution: Hosted Infrastructure & Strategic IT Support

ITbuilder’s approach gave DSCO a roadmap out of instability and into a modern, cloud-centric environment:

▪️Migrated from legacy servers to a hosted cloud platform, eliminating single-point-of-failure risk

▪️Enabled remote working 24/7, supporting flexible operations and easier recruitment

▪️Established structured IT processes, ensuring reliability and predictable uptime

▪️Provided strategic guidance, not just reactive support

“It was the change that really allowed us to recruit more easily because we could offer remote working very easily,” David explains.

Results & Benefits

Working with ITbuilder delivered measurable and transformative results:

Improved Reliability & Uptime. Downtime dramatically reduced as DSCO moved away from ageing hardware to a hosted environment designed for business continuity.

Remote Working Enabled. Remote access became standard, unlocking recruitment flexibility and responsive client support.

Productivity Boost. DSCO saw significant productivity improvements - up to a 300% increase (in some measures) in man-hours  as systems stopped interrupting daily work.

Business Growth. Since the transformation, DSCO has more than doubled turnover without needing additional office space or headcount growth.

Stronger Client Deliverables. With reliable systems and access to clear financial data, the firm can provide faster, more accurate insights to their own clients.

“The value that ITbuilder brings to us is the ability for us to help our clients reach their goals and for us to reach ours. We could not succeed without ITbuilder,” says David.

What Sets This Partnership Apart

A recurring theme in the transformation was the relationship itself - not just the technology.

“We were made to feel inadequate before… we don't feel capable to do our own IT, but we do feel that we've got somebody that's collaborating with us and not making us feel inadequate anymore.”

Rather than reacting to issues, ITbuilder’s team listened, guided and anticipated needs, fostering confidence across DSCO’s leadership and staff.

Future-Proofing & Emerging Technology

DSCO is now preparing for the next wave of technology adoption, including AI-enhanced reporting and automated meeting documentation.

“AI is going to affect us for sure in report writing, minute taking for meetings… we’ve been able to ask ITbuilder for advice and move forward with the technology,” says David.

Results That Speak to Business Growth and Confidence 

Watch the Full Interview 

Want to hear the full story from David Suckling, Managing Director of DSCO Accountants?

In this in-depth interview, David shares the challenges, solutions, and results of partnering with ITbuilder - from struggling with an outdated IT platform to achieving seamless operations, remote working, and business growth.

👉 Watch the full interview here: YouTube ITbuilder

Chapters included so you can jump to the parts most relevant to your business!

Conclusion

DSCO’s journey with ITbuilder demonstrates how the right IT partnership can transform business operations, enable growth, and build confidence - both internally and with clients. Strategic technology isn’t just about avoiding downtime - it’s about unlocking opportunities and supporting long-term success.

Ready to future-proof your IT and scale with confidence? Book your free IT review

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