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GM-RF

A 25-year technology practice, run by people who still do the work.

We started in 2001 and we are still in Hertford. A multi-disciplinary team across managed IT, security, cloud and networks, and when you call, a person answers.

Our story

ITbuilder was founded in Hertford in 2001. The first decade was classic local MSP work. After that the practice took shape: cloud, security, managed networks and vCISO, backed by a senior bench that can hold its own in board-level conversations.

Today a multi-disciplinary team, led by a managing director with deep cybersecurity and operational-resilience experience, runs technology for growing UK firms. Most have between 30 and 250 people, and most work in professional services, financial services, property, legal, manufacturing or care.

We are still based in Hertford, at Great Northern Works, and we support clients across Hertfordshire, Essex, Greater London and nationally. And we still answer the phone.

What we believe

  • Outcomes are the only useful measure of IT.
  • IT should stand up in the boardroom, not just in the helpdesk queue.
  • You should always be free to leave. We earn the next quarter, not the next decade.
  • Seniority shows in who turns up, not in what the website says.
  • We tell you when something is out of scope.

In the community

Our reach is national, but our roots are local. We are proud to back a number of local business and charitable initiatives.

Our partner ecosystem

  • Our Microsoft partnership underpins how we design, secure and manage Microsoft 365 and Azure for clients.
  • 3CX is the business phone and communications platform we deploy and support.
  • Dell is our hardware partner for laptops, desktops and servers, supplied and supported by one team.
  • ISO 27001 shows our own information security is independently audited, not just promised.
  • Cyber Essentials Plus is the government-backed standard, independently tested, and one we hold ourselves.
  • CISM, ISACA's Certified Information Security Manager credential, underpins the governance side of our vCISO work.
  • JumpCloud gives us one place to manage identity, devices and access across Windows, Mac and Linux.
  • usecure powers our security awareness training and phishing simulations.
  • Cybaverse extends our cybersecurity capability with specialist testing and simulation.

Senior team

The people you will actually deal with, senior from the first conversation.

Service delivery team

The engineers, analysts and service managers who keep clients running, day in, day out.
itbuilder-team

Come and see us in Hertford.

The best way to know who you would be working with is to meet them. Drop in to our office at Great Northern Works for a coffee, a tour and a straight conversation about your IT. No pitch, no pressure.