AI in the Workplace: What We Learned at the Hertfordshire AI Conference 2025

Last Friday, business leaders from across Hertfordshire gathered at The Fielder Centre in Hatfield for the AI Conference 2025, hosted by the Hertfordshire Chamber of Commerce.

The event brought together SMEs, innovators, and tech experts to tackle one of the most pressing questions facing businesses today: 

Are we using AI safely - or are we exposing ourselves to unnecessary risk? 

At ITbuilder, we left the conference inspired and even more committed to helping businesses across Hertfordshire grow safely, turning AI from a potential risk into a strategic advantage. 

AI Is Already in Your Business - Whether You Know It or Not 

From ChatGPT to Microsoft Copilot, AI in the workplace is no longer a future trend - it’s already embedded in everyday workflows.
According to the British Chambers of Commerce, around 35% of UK SMEs are now using AI, up from just 25% last year.

But rapid adoption brings new challenges.

Many organisations are using AI without a clear strategy, creating what experts call “shadow AI” - the unsanctioned use of AI tools by employees. This can lead to:

▪️data leaks

▪️GDPR breaches

▪️AI compliance failures

▪️increased cybersecurity risks

For SMEs, the question is no longer whether to adopt AI.
The real challenge is adopting it safely, confidently, and with control.

 Productivity Without Compromise: ITbuilder’s Session 

At the conference, ITbuilder delivered a dedicated session titled:

“Productivity Without Compromise – Leveraging AI Safely in the Workplace”

Our aim was to show business leaders how to unlock the productivity gains of AI without sacrificing security or compliance.
We covered essential areas such as:

▪️How to implement Microsoft Copilot effectively across the organisation

▪️The hidden risks of shadow AI and unmanaged data flows

▪️The safeguards SMEs need to protect sensitive information

▪️How to balance innovation with GDPR, Cyber Essentials, and ISO 27001 requirements

▪️Real-life examples - success stories and close calls  from supporting local businesses

Our message was simple: AI adoption should enhance productivity, not compromise governance or security.

Taking Control with Microsoft AI: Matthew Higgins 

Matthew Higgins, Microsoft AI Business Solutions Ambassador, offered a powerful extension to our session with one stand-out message:

“Your team is already using AI - now’s the time to take back control.”

He highlighted the dangers of unregulated AI use and demonstrated how SMEs can regain control of their data through:

✅stronger AI governance

✅secure access management

✅structured and compliant AI adoption

✅real-world examples of what can go wrong — and how to prevent it

His talk reinforced a principle ITbuilder champions daily:
AI is a business enabler, not a business risk, when implemented strategically.

Why ITbuilder Is Your Partner in Safe AI Adoption 

The conference highlighted a clear truth: while AI adoption is rising, many businesses are still at the start of their journey. UK government data shows that only 15% of businesses have adopted at least one AI technology.

Many organisations are still at the start of their AI journey - and that’s where the right partner makes all the difference.

At ITbuilder, we help SMEs:

▪️audit current AI usage and identify risks

▪️develop secure rollout plans for Microsoft Copilot and similar tools

▪️ensure compliance with GDPR, ISO 27001, and Cyber Essentials

▪️train teams to use AI confidently, safely, and efficiently

We make AI a strategic advantage, not a compliance headache.

AI in Practice: Key Questions for SMEs 

What is shadow AI and why is it risky? 
Unregulated AI use can lead to data leaks, compliance issues, and security gaps. 

How can SMEs implement Microsoft Copilot safely? 
Start with a clear rollout plan, proper training, and alignment with existing security policies. 

Which regulations matter for AI adoption? 
GDPR, ISO 27001, and Cyber Essentials are essential for protecting data and ensuring responsible AI use.

 
How do I know if AI is helping my business? 
Look for productivity gains, smoother workflows, and compliance. Fragmented or unmanaged use is a warning sign. 

Can AI really improve productivity in small businesses? 
Yes. When adopted strategically, AI automates tasks, supports decision-making, and frees teams for higher-value work. 

The Takeaway 

The AI Conference 2025 made one thing clear:
AI is already transforming how we work - but businesses need strategy, safeguards, and expert guidance to use it effectively.

At ITbuilder, we’re proud to support businesses across Hertfordshire as they adopt AI safely and intelligently. Whether through co-managed IT, secure AI rollouts, or team training, we help our clients make the most of AI without compromise.

Let’s make AI work for your business securely, smartly, and successfully.

✅ Book a discovery call with our experts and get clear, actionable advice.

✅Explore our resources to learn more about practical cybersecurity steps.