When something goes wrong in your business, every minute counts. Whether it’s a system glitch, a login problem, or something more urgent, the last thing you need is to be left...
James Gray
James runs ITbuilder's service desk and has over a decade of experience at the sharp end of SME IT services. James has responsibility for ensuring that customer issues are dealt with efficiently and that his team meets its service level agreements.
James' path to service management was via the service desk and professional services, so James is well positioned to advise on all aspects of business IT.
A local boy, James grew up in Hoddesdon and now lives in Hertford. He graduated with a BA from Reading University.