James Gray

James runs ITbuilder's service desk and has over a decade of experience at the sharp end of SME IT services. James has responsibility for ensuring that customer issues are dealt with efficiently and that his team meets its service level agreements.

James' path to service management was via the service desk and professional services, so James is well positioned to advise on all aspects of business IT.

A local boy, James grew up in Hoddesdon and now lives in Hertford. He graduated with a BA from Reading University.

Stats Amazing!
By James Gray

Here is Jake pointing out the tasty wall-board upgrade we just completed in the office.

The service desk vital-statistics board has been souped up to a pair of twin-55″ LED...

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