The Challenge
BDG Sparkes Porter, a boutique commercial property firm in London's West End, faced significant operational friction despite being forward-thinking. With staff spending most of their time out of the office conducting viewings and coordinating with clients, architects, and legal professionals, large architectural plans, legal documents, and video walkthroughs routinely exceeded email capacity limits, and siloed tools created manual workarounds — all in a high-risk environment where any document access delay could mean a lost deal.
The Solution
ITbuilder implemented a comprehensive IT transformation designed around real-world property agency workflows. ITbuilder delivered:
- Deployment of the Egnyte file platform for secure, cloud-based file management, enabling instant access and sharing of large files across any device
- An always-available helpdesk offering fast support via ticket, phone, and remote access
- Sector-aware strategic guidance on regulatory requirements, platform integration, and proptech tools specific to property management
- Cloud mobility infrastructure enabling seamless remote working with zero downtime and consistent security protocols
As James Harrison put it:
"The ability to access and distribute documents securely while out of the office isn't just useful, it's absolutely vital."
The Results
Since partnering with ITbuilder, BDG Sparkes Porter has seen measurable improvements in mobility, speed, and reliability:
- 80% of the team now works remotely without friction accessing or sharing documents
- Large design packs and architectural files shared within seconds
- Real-time visibility on document access, enabling faster client follow-ups
- Zero system interruptions or productivity loss
As BDG Sparkes Porter describes it:
"We've been approached by other providers, but no one matches ITbuilder's communication, response, or reliability."
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