The Challenge
Central Trade faced operational strain after losing a senior member of its IT team, leaving Spyros Tsatsa as the company's sole in-house IT staff member. With only one person managing daily operations and complex technical issues, the business struggled to maintain continuous IT coverage.
The Solution
ITbuilder was engaged to provide co-managed IT support, pairing Spyros's internal expertise with external specialist capability. ITbuilder delivered:
- Supplementary technical expertise and continuous IT coverage during absences
- Migration to Microsoft 365 cloud infrastructure
- Modern security and data protection toolsets
- On-site support from ITbuilder's Hertford base, with a daily presence in London
The Results
Since partnering with ITbuilder, Central Trade has seen measurable improvements across support, cost, and reliability:
- Comprehensive IT support across all management areas
- Cost efficiency compared with hiring additional senior staff
- Internal resource freed up for strategic initiatives
- Access to a wider range of IT skills without additional hires
- Improved infrastructure reliability through cloud technologies
As Spyros Tsatsa describes it:
"The partnership with ITbuilder has been transformative for both me and the company. Their support ensures that our IT systems run smoothly, and I can now focus on strategic projects that add real value to our business. Knowing that I have a team of experts to rely on for more complex issues and during my absences has significantly improved my work-life balance and the overall IT service experience for our users."
