The Challenge
ADP partnered with ITbuilder for managed IT support built around a genuine, consultative partnership rather than a generic service contract. ITbuilder delivered:
- Managed IT support paired with cloud migration services
- A strategic partnership approach focused on tailoring solutions to ADP's actual requirements
- Cloud-first infrastructure to support remote and distributed working across all locations
- Ongoing managed support spanning ADP's UK, Cyprus, and Turkey offices
As one ADP team member put it: "Most providers tell you what they can do. He asked what we needed and came back with a solution that fit us perfectly."
The Solution
ADP partnered with ITbuilder for managed IT support built around a genuine, consultative partnership rather than a generic service contract. ITbuilder delivered:
- Managed IT support paired with cloud migration services
- A strategic partnership approach focused on tailoring solutions to ADP's actual requirements
- Cloud-first infrastructure to support remote and distributed working across all locations
- Ongoing managed support spanning ADP's UK, Cyprus, and Turkey offices
As one ADP team member put it:
"Most providers tell you what they can do. He asked what we needed and came back with a solution that fit us perfectly."
The Results
Since partnering with ITbuilder, ADP has seen measurable improvements across reliability, expansion, and staff wellbeing:
- 100% uptime throughout the COVID-19 remote working period
- Zero IT disruption while expanding into three additional offices, including new locations in Cyprus and Turkey
- Sub-1-hour support response times
- Seamless, reliable access to cloud applications across every location
- Improved staff satisfaction and reduced IT-related stress
- Protected billable hours thanks to dependable systems
As ADP describes it:
"I log in wherever I am and it works. That's the assurance we have, it just works."
