Discover how BDG Sparkes Porter revolutionised their mobility and document management with ITbuilder’s strategic IT support for the property sector

Location: London, UK
Services Delivered: Managed IT Support | Cybersecurity | Microsoft 365 | Azure | Compliance

The Challenge: How a Leading Property Agency Transformed Their Mobility, Responsiveness, and File Management with ITbuilder

BDG Sparkes Porter, a commercial property expert in the high-mobility sector, is a boutique firm operating in the heart of London. Known for their agility and deep market knowledge, the team spends the majority of their time out of the office, advising clients, conducting viewings, managing landlord relationships, and coordinating with designers, architects, and legal professionals. 

Their work depends heavily on fast, secure access to large architectural files and sensitive documents, often on the go, and usually under pressure. 

The Challenge: Fragmented Tools, Clunky File Sharing, and Poor Mobility

Despite being a forward-thinking agency, West End’s IT setup was becoming a bottleneck: 

⚙️Key Issues Faced:

Large file issues: High-resolution plans, legal packs, and video walkthroughs regularly exceeded email limits. Traditional platforms like Outlook couldn’t cope. 

Poor mobility: Agents needed to share files with clients on-site, but lacked a secure, compliant method for doing so. 

Fragmented systems: Tools like HubSpot, Kato, and property portals (Zoopla, CoStar, Rightmove) were siloed, with little to no integration, forcing staff into manual workarounds. 

High risk, low tolerance: In property, timing is everything. Delays in file access or tech failures could mean lost deals or reputational damage. 

💭 As James Harrison put it:  “The ability to access and distribute documents securely while out of the office isn’t just useful, it’s absolutely vital.” 

The Solution: Embedded, Strategic IT Support with Secure Cloud File Sharing and Mobility in Mind 

ITbuilder didn’t just “fix” these problems; we rethought their IT from the ground up to reflect the real-world workflows of a property agency. 

Our client says: 

What We Delivered:

✅ Egnyte File Platform Deployment
A secure, cloud-based file management system allowing West End staff to access, share, and track large files from any device. No more WeTransfers. No more clogged inboxes. 

💭“We could take a tablet on-site, open a file, and show a client, instantly.” 

✅ Always-Available Helpdesk & Trusted Support Team
ITbuilder provided fast, fuss-free support that fit the agency's pace, whether by ticket, phone, or instant remote access. 

💭“The communication was personal. It’s not just support, it’s solutions.” 

✅ Sector-Aware Strategic Partnership
We advised on regulatory pressures, platform conflicts, and the fast-evolving proptech landscape, with specific knowledge of tools like HubSpot, Kato, CoStar, and planning systems. 

✅Cloud Access & Mobility Infrastructure
Agents could now work seamlessly from site, home, or the road, with no downtime, no data gaps, and no compromise on security. 

The Result: Faster Deals, Better Client Service, and Zero IT Disruption

Since partnering with ITbuilder, BDG Sparkes Porter has experienced a complete transformation in how they work and serve clients:

🔓 Full mobility: 80% of their team works remotely with no friction accessing or sharing documents. 

📁 High-volume file support: Large design packs and architectural files shared in seconds, without clogging inboxes. 

💼 Better client experience: Real-time visibility on who opened what and when, enabling faster, more confident follow-ups. 

⚙️  Zero downtime: No system interruptions, no productivity loss. 

🤝 Total trust in IT: Peace of mind from a partner that fixes issues fast, without the drama. 

Want to See the Same Transformation in Your Property Business? 

Whether you’re a lettings agency battling fragmented tools or a commercial property firm working across multiple portals and platforms, ITbuilder can help you: 

✔️ Enable secure mobile working 

✔️ Improve system integration 

✔️ Share large documents without delays or risks

✔️ Reduce stress on your internal team 

✔️ Stay secure and compliant in a regulated, fast-evolving industry

🚨Take Action Now.

The right IT partner can transform how you work. If you're ready for faster processes, better support, and zero downtime, we're ready when you are.

📞 Book a Free 15-minute Call now -  It’s the first step to smoother, smarter systems.

✅ Download our SME Cyber Readiness Checklist

📩 Get in touch or email us at info@itbuilder.co.uk