Who are ITbuilder?

About Us

Find out a bit more about the team at ITbuilder, our history, and what we set out to do. 

For People in Business

ITbuilder is a local Managed IT Services Provider, founded in 2001 by Managing Director James Naylor and based in Hertfordshire. Now with over 20 employees and growing, due to our reputation of technical expertise and dedication to customer service. ITbuilder is a supporter of apprenticeships, working with local partners to develop young talent in the local area.

ITbuilder was created to help businesses achieve their goals through innovative technology solutions. We exist to help businesses thrive by providing them with the best foundation to build their business upon and have fostered many long-term customer partnerships due to our total dedication to providing valuable expertise and service. Technology has the power to increase productivity, encourage transformation and give your business the best chance at success.

Our clients are our priority. Our promise to you:

we are responsive

We are responsive

we are client focused

We are client-focused

you can rely on us

You can rely on us to get the job done

Meet the team

james naylor

James Naylor

Our company founder and hands-on manager is still just as at home with the technical side as the commercial. James plays lots of sport to counteract his enormous appetite and love of fine food.

james gray

James Gray

With over a decade in the business, James joined the company straight from university. James runs the service desk and is responsible for all aspects of service delivery. He’s also a keen golfer, e-bike owner and long-suffering Spurs fan.

russel stenson

Russell Stenson

Russell joined the company in 2007 and is in charge of all technical operations, including in-house systems, professional services and technology suppliers. Russell is our tech-uberlord, a Liverpool fanatic and self-confessed curmudgeon.

rob funnell

Rob Funnell

Rob is a fully-qualified accountant with an iron grip on the company finances. He loves to play tennis and football, but being a numbers man is also committee member of the clubs he represents. He also supports the red half of North London but we don't hold that against him.

claudia marcellis

Claudia Marcellis

Claudia is co-owner and responsible for all staffing and employee well-being. She is also our resident fashion queen and part-time stylist.

simon lunness

Simon Lunness

ITbuilder’s first employee and still going strong. Simon is an experienced account manager with a considerable dedication to looking after all customers, but most notably our key accounts. He is also a big spurs fan and DIY handyman.

graeme montgomery

Graeme Montgomery

An ex-technician that made a move across to account management and now looking after customer’s commercial and technology requirements. Graeme is an ex-pro footballer and now a proud, but rather tired, father of two young children.


David Jacobs

David started his career as a sports photographer and built and sold a successful media company. Since then he has done some property development and event consultancy before getting back to his first love; gadgets. David oversees ITbuilder's commercial interests day to day.


Marija Nicholls

Former B2B account executive Marija grew-up in Lithuania, but is now very settled in the UK. She tutors Russian language in her spare time and keeps a keen eye on everything here to ensure the service desk is ticking over smoothly.


Jo Judge

Jo made the switch from the legal to IT, which is a bit like the frying pan into the fire. Her experience in a fast-paced industries and calm manner, helps to keep the wheels of service turning.

enzo faranda

Enzo Faranda

Enzo leads our senior technician team, running projects and coordinating technical resources for our service commitments. He’s a technology-nut with a home network to rival NASA.

paul bray

Paul Bray

Paul is a very experienced technician, leading the 2nd-line team and is our service champion, maintaining high standards across his department. Also, an ex-pro chef and father to (almost) his own 5-a-side team, hence his nickname Papa Bray.

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