Do I need Managed Services?

Many businesses today are confused about the term managed services when it comes to IT. The belief of many is that they will lose control of their systems and end up spending a large chunk of budget for something they don’t really need. In this article ITbuilder takes a look at managed services and the questions you should ask before you employ a person or a company to undertake this role for your brand.                       What is a Managed Services Provider? A Managed Services Provider (MSP) is there to monitor, manage and troubleshoot on your behalf when it comes to your IT system. Today this also often includes integrated telephony and mobile devices which have become a necessary part of our working lives. MSPs also undertake everyday tasks which can be a burden to your office such as updating antivirus software, installing updates, backing up data, adding new users and removing old ones. A good MSP will offer a range of packages to suit ...

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3 Sure Signs You’ve Been Hacked

At ITbuilder we offer complete managed services to not only prevent your systems from being hacked but also to offer immediate support if they are. However, as an individual user you may be facing the prospect by yourself and in today’s multi network landscape the chances of getting hacked are increasingly high. Hacking can easily occur via email, social network or by you accidental downloading a malware program thinking it was something else. The first step is to recognise that you have indeed fallen victim to hacking so here are ITbuilder’s 3 sure signs you’ve been hacked. LEARN MORE # 1: A fake antivirus message Fake antivirus warning popups are one of the surest signs that you have been hacked. Unfortunately by the time you see them it’s probably too late and clicking cancel or stop won’t help. The malicious has probably already made use of unpatched software to completely exploit your system. The lure is usually a fake scan warning which finds a ton of fake viruses o ...

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Does Apache Open Office Pose a threat to Microsoft?

Compatible with a number of major office suites, Apache OpenOffice is free to download, use, and distribute so at ITbuilder we are asking... does Apache OpenOffice pose a threat to Microsoft? Offering users the ability to use Writer (a Word style program), Calc (a bit like Excel) and Impress (an equivalent of PowerPoint) on the surface the software seems to offer a basic functionality which could be great for small businesses. The traditional interface offered by OpenOffice makes it very appealing to those who have been using Office for a number of years whilst those using newer Office versions may find it a little dated. It seems like a reasonable alternative to Office but mainly for non professional users working from home as opposed to large corporations. Let’s take a look at the best and worst features of Apache OpenOffice: Excellent: Well it’s really affordable because it’s free! Excellent: The features it offers would certainly suit many on a basic level. Excellent: You can use ...

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The ITbuilder Office Christmas Special

Party Time It is no secret to anybody that follows us online that the ITbuilder team loves the festival of Christmas. The decorations go up promptly on the 1st of December and Elton John's "Step into Christmas" is on repeat until the big day arrives. We are currently counting the days until we can unbox the tree and preparations are well underway for our annual shindig. This Christmas we have decided to go large on the festivities to celebrate another year of business growth and to have the office-warming party that we never got around to throwing. We are rolling back the years and having a good old-fashioned Office Christmas Party (whatever happened to those?)...and we would like you all to come too. Join Us To all customers, suppliers and associates plus your significant others, please join us for a knees-up at our new office premises in Hertford on Friday 12th December from 7pm where we will be partaking of:- Bubbles from 7pm as the support desk winds down for the day Cock ...

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Top London Real Estate Firm Enjoys Horizon

The Client Dutch & Dutch (D&D) based in West Hampstead are one of North London’s leading estate agents for commercial and residential property sales and rentals. It is vital that their IT infrastructure and, in particular, their telephony can match the demands of the modern workplace. As a successful and extremely busy real estate agency, it is fundamental that their systems are as efficient as their own business operations. The London real estate market is fast moving and the company has to be able to manage its call answering so as not miss a single enquiry. This is where Dutch & Dutch approached ITbuilder to discuss the possibilities offered by Horizon Cloud Telephony.   The Technology Cloud telephony is the modern way for businesses to manage branch numbers, call routing, mobile reach and integration with computer systems to meet the needs of staff on the move. And because it is Cloud, or hosted, there is no box to install in the company premises, just the use ...

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Microsoft Announces Free Apps To Keep You Hooked

Further to our earlier post today and in the interest of complete impartiality, which we try to maintain here at ITbuilder, another new APp anouncement, but this time from the guys over at Redmond. It is great news for Microsoft users (isn’t that most of us?!) because the brand has just announced standalone apps for iPhone and Android tablets. Additionally, it has announced an updated suite of iPad apps including free features for non Office 365 subscribers. In the past, there was a single MS Office app allowing mobile users to view documents and make edits, albeit basic ones. However, the latest update from Microsoft will add standalone apps such as Excel, Powerpoint and Word for the iPhone with a much higher level of functionality. This brings iPhone apps into the same league as those already offered on iPad only they have been optimised to suit the smaller screens for better usability. Michael Atalla, Director of Product Management at Microsoft stated “If you’re in the middle of wo ...

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ITbuilder Reviews Inbox, Google's New Killer App

Gmail from Google is about to get even cooler with its newest Inbox app available for Android so ITbuilder takes a quick look at the best features the app has to offer. The app is separate from Gmail and its aim is to change the way your emails are organised. It achieves this by categorizing every email received as important and deserving of inbox space or placed into a labelled category.  If you remember Google introduced labels a year ago to indicate where emails came from and to help you to group them together, so this app is the next step forward from this. Here is a list of the key features to help you decide if you think it is worth a look: Clean and simple design influenced by Android Lollipop's new design. Inbox shows a preview from the message including any attached documents, or videos. Swipe right to mark a message as finished and archived or swipe left to snooze it. It takes a little practice but we are sure it will become second nature! The snooze feature places ...

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ITbuilder Reviews Windows 10

Microsoft have announced the release of Windows 10 which will take place in 2015 and following a trial with the preview build, the team at ITbuilder has put together a review. Firstly it is interesting to note that Microsoft has chosen to skip the “9” name completely. Speculation is that the company wants to make an impact with Windows 10 and is aware that all the latest releases, particularly the much disliked Windows 8, have not created a positive buzz in the IT world. Another reason is that Windows 10 will also be the name of the next mobile operating system for Windows Phone! So what will be included in Windows 10? Let’s take a quick preview of a few of the new features... Start Menu Improved The Start menu is back for good and is much improved because it has combined the Start menu features of Windows 7 and 8. Windows 10 will come with customizable live tiles in the new Start menu but importantly the start menu is back where we like it (Go away Windows 8!) You can also res ...

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Free Upgrade to Faster Broadband from the Government? Yes, Really.

It’s not often that we get something cool and completely free from the government, but by the looks of things that’s about to change because the British Government has just committed £150 million to the SuperConnected Cities programme. The programme is managed by Broadband Delivery UK (BDUK), a unit within the government dedicated to Culture, Media and Sport, that is enabling small businesses to consider faster, more reliable Internet services that may have been previously prohibitive due to to high installation and provisioning costs. Eligible companies are able to upgrade from ADSL broadband technologies to higher speed, more redundant services such as Wireless or Fibre circuits by applying for a Broadband Connection Voucher  with a value of up to £3,000. Why Faster Broadband is important If you have ever been blighted by slow or under-performing Internet speed at your place of work, you will already know how any delay in accessing or transmitting data c ...

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New Premises Allow ITbuilder to Spread Its Wings

About ITbuilder Since its inception in 2000, ITbuilder has gone from strength to strength offering its clients a full range of managed IT services including installation, project management, delivery and servicing. Starting out with its Managing Director, hands on IT guy James Naylor from a small flat in London; ITbuilder now has a thriving team with an enviable reputation in the Greater London area. Now ITbuilder is delighted to announce that it has moved into spacious new office premises in Hertford to accommodate its larger team, better facilitate meetings with its clients and to store its ever increasing technological gadgets and gizmos. Our new workspace. Over 1000 ft of cable free open plan office space... WOOHOO! A breakout meeting room for brainstorming A large lab for our tech team to build and repair new systems A store room to keep all our tools and spares tidy A large conference room for keeping our clients briefed A separate office to hide away ...

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