For anyone who looks forward to their slice of ITbuilder insight each month, we apologise for remaining quiet through the month of April. It was a busy month for us project-wise, deploying a couple of new Cisco IP Telephony systems and a large hosted ‘cloud’ desktop solution.  Such is the buzz about all things Cloud, we’re going to have a crack at separating fact from fiction on this subject. The world of IT is, by very definition, complex and there’s no real reason why, as a business, you need to understand the ins and outs of how it works. You just need to know that it does work and that your business can run at optimum levels to do all those things that marketing people talk about – improve productivity, increase profits and have a team of motivated staff who are willing to go that extra mile for you.... We can all agree that nobody goes into business with the aim of not making money. A business owner believes in the product or service they sell and they want to sell that product or service to as man ...

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