From the category archives: General

Articles with no general subject matter.

Why sticky-plasters are your greatest IT threat

I became unintentionally emotional emailing a prospective client this week and it moved me to share something on here. During the process of tendering for the business I discovered the current outsourced IT support operate under a pre-paid model, where works are billed against a credit of hours. The client then dutifully emailed me a list of jobs completed in the last 12 months. What I saw was a list of perfectively standard helpdesk tickets. What I didn’t find however was a single proactive action. I can’t stand that way of operating, in fact I think it’s irresponsible. I know there will be people who say the model suits their business and budget but it’s a false economy. My ire is not for the client or the current support, it’s for the model itself. An outsourced support desk should never simply react to things. Yes, you are outsourced but that doesn’t mean you are disconnected, far from it. IT support shouldn’t be just someone on the end of a phone who knows ...

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Beware! Scam Emails Part II

So we had another scammer contact us yesterday. This time it was to Claudia, pretending to be me. Her first reply about the transfer limit was genuine, but then she had the good sense to check with me.  This time we went with a Fawlty Towers theme and had a lot of fun. Once again, scroll to the bottom and read on up. Enjoy and beware, people. From: Claudia Marcellis   To: James Naylor   Sent: Today, 08:09 Subject: Re: Process James, What planet are you on? I hope Basil has got hold of you by now (I know I couldn't) and did what he said he would do to you when he found me processing the payment yesterday...without a valid reference number. 'Ill-educated proles', indeed! I have never seen a grown man behave so deranged and I fled the office for fear of my own safety. I took an earlier train to Torquay and a ...

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Beware! Scam Emails

Last week, we had a scammer email one of us pretending to be me. The email went to Simon Lunness and requested that he arrange a large (phoney) payment be made from the company account. Being somebody that goes around preaching about good IT security, Simon wasn't fooled for a second, plus I don't even use an iPhone. We had some fun with the guy, who wasn't even smart enough to conceal his identity and was quite easy to find online, even some directorships to businesses that Simon names (We have masked his details, of course. We are decent). We have informed the authorities, who, until now, haven't paid much interest in it. This goes to show just how prevalent this kind of thing is, so we thought we would post it here as a warning to others. We hope you enjoy the funny-side of it, but get the serious message that this is happening far and wide right now and people are losing lots of money. Be alert! Scroll to the bottom and read on up. From: Simon Lunness Sent: 16 February 2017 15:09 To: James ...

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